FAQs

1. What is the Shipping Policy?
Shipping Details (Australia Wide):

  • Flat Rate Shipping: A tentative flat rate of $16 applies to most orders. You will receive a tracking number once your order is dispatched. While we strive for prompt delivery, exact delivery dates cannot be guaranteed. Estimated delivery times are as follows:
    • 1 to 3 Business Days: NSW, VIC, QLD, & ACT known suburbs.
    • 2 to 4 Business Days: SA known suburbs.
    • 4 to 8 Business Days: WA, Tasmania, and NT known suburbs.

*Shipping charges reflect costs set by the shipping company. Additional fees may apply for certain remote suburbs in NSW, VIC, QLD, ACT, SA, WA, and all suburbs in Tasmania and NT. If the cost exceeds the standard $16 rate, you will be notified of any extra charges.

For detailed shipping information, please refer to our Shipping Policy.

 

2. What is the On-Demand Local Delivery?

On-Demand Local Delivery: Tanna Sweets offers local delivery to selected suburbs through our dedicated drivers. Enjoy free delivery on orders of $89 or more. If your postcode falls within our local delivery area, this option will automatically appear at checkout.

  

 3. Why are shipping options unavailable for my order?

Certain specialty items—such as liquid treats, dairy products, fusion cups, and Shreekhand—require refrigeration and are not suitable for shipping. Additionally, delicate items like our basket box cannot be shipped to preserve their quality. These products are available exclusively for pickup at our Blacktown location or for On-Demand Local Delivery if your suburb's postcode is within our delivery area.

 

 4. Why is there a minimum quantity for each item?

At Tanna Sweets, we prepare all items on an order basis to ensure the highest levels of freshness and quality. Each batch is crafted with care, using premium ingredients, and made fresh to order. To justify the time, effort, and resources put into making each product, we have set minimum quantities for each item. This approach helps us maintain our standards while offering you the best possible experience with our sweets.

 

5. I still have some questions and would like to get in touch with you.
Please feel free to reach out to us via WhatsApp at 0411 609 394. You can also click the WhatsApp icon available on our website.